• Customers can exchange their purchased item in fresh, unused, and saleable condition within 3 (three) days after receiving the product.
• Only the product size can be exchanged.
• Customers must provide the online purchase invoice, original shoe box, and packaging for exchange.
• Items can be exchanged at any Lotto Flagship retail outlet under this policy.
• If that product don't availbale at our Flagship retail outlets, customers can also exchange his/her items by placing exchange requests through the hotline number 09666766866.
• Delivery costs for exchanges will be borne by the customer.

Exchange FAQs

How many times is exchange allowed?

• An exchange can be done only once.

Which products cannot be exchanged?

• Undergarment products.

Where can I exchange my product?

• You can exchange purchased items at any Lotto retail outlet under this policy.

Can I request an exchange through the call center?

• Yes, LottoBD accepts exchange requests through the call center.

COD Return & Exchange Policy

At LottoBD, we are committed to ensuring a smooth and hassle-free shopping experience for all our customers. To make returns and exchanges easier for our Cash-on-Delivery (COD) customers, we have outlined the following policy:

1. Eligibility for Return

• Received a factory-defective product
• Received the wrong product (wrong size, color, or model)
• Product was damaged upon delivery
• Change of mind (return charge applicable)

2. Eligibility for Exchange

• Received a factory-defective product
• Received the wrong product (wrong size, color, or model)
• Product was damaged upon delivery
• Want to change size (subject to stock availability)

3. Conditions for Return & Exchange

• Product must be unused, unworn, and unwashed
• All tags, labels, boxes, and packaging must remain intact
• Request must be made within 72 hours (3 days) of delivery
• Proof of purchase (Order ID, phone number, or invoice) is required

LottoBD reserves the right to decline any request if the product shows signs of use, damage, or tampering.

4. Refund Policy (For COD Orders)

• Refunds will be processed via mobile banking (bKash/Nagad)
• Refund processing time: 5–7 working days after product verification
• Delivery charges are non-refundable (except for defective or wrong items sent by ExpressHub)

5. Non-Returnable / Non-Exchangeable Items

• Innerwear, socks, undergarments
• Discounted, flash sale, and surprise box products (exchange depends on campaign terms)
• Products damaged due to customer misuse

6.Stock Availability & Online Exchange

• All online exchange requests are subject to product and size availability.
• LottoBD reserves the right to decline an online exchange request if the requested product or size is unavailable due to stock limitations.
• If a size-change or customer-requested exchange cannot be fulfilled due to stock unavailability, the original order will not be eligible for return or refund on the basis of that stock issue.
• This condition does not affect claims relating to a factory-defective, damaged, or incorrect product delivered by LottoBD, which will be handled according to the applicable Return & Exchange Policy.