At Express Leather Products Ltd. (Lotto Bangladesh), we value your satisfaction. If the product you receive is damaged, defective, incorrect, or incomplete at the time of delivery, you may request a return within 7 days of delivery.

Please Note: Return shipping costs are the responsibility of the customer.

Valid Reasons for Return

You may request a return if:

• The delivered product is damaged (physically broken) or defective (not functioning properly).
• The delivered product is incomplete (missing items and/or accessories).
• The delivered product is incorrect (wrong product, size, color, fake item, or expired).
• The delivered product does not match the description or images shown on our website.
• The product does not fit (applicable only to E-commerce Special Products).
• A wrong or missing item was delivered (requires an unboxing video as proof).

For selected categories, returns for change of mind may be accepted. Please review the category-wise return policy below.

Return Policy by Category

Shoes, Apparel, Sandals & Slippers

• Eligible for return if damaged, defective, incorrect, or incomplete.
• Refunds are subject to inspection and approval by LottoBD.
• Items must be unworn, unwashed, unaltered, and returned with original tags intact.
• Used or damaged items will not be accepted and will be returned to the customer.

Bags & Luggage, Outdoor Equipment, Fitness & Other Accessories

• Eligible for return if damaged, defective, incorrect, or incomplete.
• Refunds are subject to LottoBD’s inspection and approval.

Gift Vouchers

Non-returnable and non-refundable.

Conditions for Returns

To ensure a smooth return process, please follow these conditions:

• Products must be unused, unworn, unwashed, and free from any flaws.
• For fashion products, trying on an item to check fit will still be considered unworn.
• Products must include all original tags, user manuals, warranty cards, freebies, invoice, and accessories.
• Products must be returned in the original and undamaged manufacturer’s packaging or box.
• Do not place tape or stickers directly on the product box.
• If the product was delivered in Lotto or Lee Cooper packaging, the same packaging must be returned.
• Clearly mark the Order Number and Return Tracking Number on the return package.
• When handing over your package to the courier or drop-off station, collect the LottoBD Return Acknowledgment Slip and keep it for reference.

Non-Returnable Items

The following items cannot be returned:

• Underwear and intimate apparel
• Items that deteriorate or expire rapidly
• Personalized or customized items (for example, football shirts with names or personalized boots)
• Items inseparably mixed after delivery

Return Address

Express Leather Products Ltd.
ABC Office, Ashraf-Setu Complex
Tongi, Gazipur, Bangladesh
Phone: 09666766866