Express Leather Products Ltd. (hereinafter referred to as “Lotto Bangladesh”) and its subsidiaries and divisions, including LottoBD (hereinafter referred to as “LottoBD”), respect your privacy and are committed to protecting it.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website. By accessing and using the services provided by LottoBD, you agree to the collection and use of your information in accordance with this Privacy Policy. If you have any questions or concerns regarding this statement, please contact us at 09666766866.

1. Scope of the Policy

This Policy does not apply to entities, websites, or individuals that are not managed, owned, or controlled by lottobd.com, or to people not engaged, employed, or managed by LottoBD.

2. Information We Collect

We collect the information you provide during registration, checkout, and when using our services. Additionally, we may collect data automatically when you interact with our website.

a) Personal Information

• Name (first and last)
• Email address
• Contact details (including phone number)
• Postal code and address
• Demographic details (age, gender, occupation, education, etc.)
• Personal preferences and interests
• Feedback and opinions on our products/services

b) Transaction Information

• Order history and payment details (excluding card credentials)
• Items viewed, added to cart, or saved in wishlist

c) Technical Information (Collected Automatically)

• Device identification details
• IP address
• Browser type and version
• Pages visited, links clicked, and session activity

d) Sensitive Payment Data

LottoBD does not access or store your full payment card details. Payment details are captured securely on the acquiring bank’s payment gateway using encryption technologies. At no point does LottoBD have access to your complete card information.

3. When & How We Collect Information

We may collect your information when you:

• Register an account or sign up for LottoBD Rewards
• Purchase, order, return, or exchange products
• Track your order on our website
• Subscribe to newsletters or promotional offers
• Participate in surveys, promotions, or contests
• Contact us with inquiries, comments, or complaints
• Use referral services to invite friends to our platform

4. How We Use Your Information

We use your personal data to:

• Process and fulfill orders, returns, and exchanges
• Contact you regarding your account, transactions, or issues
• Send service-related updates (order confirmations, password resets, etc.)
• Deliver promotional offers, newsletters, and marketing communications
• Improve website functionality and personalize your shopping experience
• Monitor usage trends, customer traffic patterns, and website performance
• Comply with legal obligations

We may also send event-based communications, such as reminders, renewal notices, and promotional updates.

5. Sharing of Information

We do not sell or rent your personal information. Information is only shared as follows:

• Agents & Service Providers: Shipping companies, payment processors, and partners required to fulfill orders. These entities are not authorized to retain or use information for other purposes.
• Alliance Partners: Selected partners working with LottoBD to enhance services.
• Legal Compliance: When required by law, subpoena, or court order, or to prevent fraud, security threats, or misuse of our services.
• Aggregate Data: Anonymous, aggregated information may be shared with advertisers for analytics but does not include personally identifiable data.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences and login details, track website activity, personalize content, and maintain session security during transactions.

You may choose to disable cookies in your browser settings; however, this may limit certain features of our website.

For more information, visit www.cookiecentral.com.

7. Data Security

We follow industry-standard security practices to safeguard your personal information. Security measures include Secure Socket Layer (SSL) encryption for sensitive transactions, restricted server access with firewall protection, and limited access to authorized personnel on a need-to-know basis.

While we take strong precautions, no method of data transmission or storage over the Internet is 100% secure. Express Leather Products Ltd. cannot guarantee absolute security of your information.

8. Your Rights & Choices

• You may update or correct your personal information anytime through your LottoBD account.
• You may opt in or out of promotional communications through your account preferences.
• Mandatory service-related communications such as order updates cannot be opted out of.
• You may request deletion or deactivation of your account by contacting customer care.

Certain data may remain archived for compliance and legal reasons even after account termination.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in business practices, legal requirements, or technological advancements. Updates will be posted on this page, and significant changes will be highlighted on our homepage.

10. Contact Information

Express Leather Products Ltd.
ABC, Ashraf-Setu Complex
Tongi, Gazipur, Bangladesh
Phone: 09666766866