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Customer Commitment

At Express Leather Products Ltd. (Lotto Bangladesh), we are committed to providing the best customer experience. All orders are subject to stock availability.

Customer Care: 09666766866
Service Hours: 9:00 AM – 9:00 PM (Except Govt. Holidays)

Ordering Policy

• Orders can be placed only for products marked as In Stock.
• Order confirmation and delivery depend on stock availability.
• Only one product is allowed per order.
• Multiple products or quantities require separate orders.
• Each order can be shipped to one delivery address only.
• Paid orders cannot be cancelled.

Shipping Policy

• Inside Dhaka: Delivery within 3–5 working days.
• Outside Dhaka: Delivery within 7–10 working days.
• Deliveries are made Sunday to Thursday (excluding public holidays).
• Delivery delays may occur due to stock or courier issues.
• All shipments are handled by reputed courier partners.

Exchange Policy

• Exchange requests must be made within 3 days of delivery.
• Products must be unused, clean, and in saleable condition.
• Exchange is allowed once only.
• Exchange must be for the same product.
• Original invoice, box, and packaging are mandatory.

Exchange Methods

• In-Store Exchange: Available at Lotto Flagship Retail Outlets.
• Online Exchange:
  Return to:
  Express Hub E-commerce, Ashraf Shetu, Tongi, 1710, Dhaka
• Online exchange processing may take up to 30 working days.
• All exchange delivery costs must be borne by the customer.

Return Policy

• Returns are accepted within 7 days of delivery.
• Return shipping cost must be paid by the customer.
• Unboxing video is required for wrong or missing items.

Valid Reasons for Return

• Damaged or defective product.
• Incorrect product, size, or color.
• Product does not match website description.
• Size issue (E-commerce Special Products only).

Non-Returnable Items

• Underwear and intimate apparel.
• Customized or personalized products.
• Perishable or expiring items.
• Gift vouchers.

Refund Policy

• Refunds are processed only after return verification.
• Shipping charges are non-refundable.
• Refund timeline depends on inspection and payment method.

Return Address

Express Leather Products Ltd.
ABC Office, Ashraf-Setu Complex
Tongi, Gazipur, Bangladesh
📞 09666766866